Frequently Asked Questions
Everything you need to know about shopping with BRAND PIERRE
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I return or exchange an item?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
BRAND PIERRE accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Yes, all BRAND PIERRE products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times for international orders are calculated at checkout based on the destination country.